SHIPPING & RETURN
First of all , we want to tell , We respect our customers, we want a long term cooperation based on trust and honesty with our clients.
we guarantee you will receive products that you have ordered all picturs are ours and real pics what you see is what you get we guarantee 100% satisfaction , we sell genuine quality products same as in store all products are made in genuine leather imported from Italy or France , we sell same products as in store...
From us you can order with confidence , do not have to worry about the quality of products ... no doubt, you will be convinced after first orders delivered to you.
Return & Exchange Policy:
We accept return & exchange items if one of the following conditions occurs:
1.If there is no quality problem , but you want to exchange because your change is your choice,
we can accept under the condition of that package is packaging intact and unused.
We are not responsible about paying for returning products , and our sending fees..
The return and our sending shipping fees will be charged from your account.
you will send us the product back, after we receive your product , we check to ensure that the product is undamaged and not used , and if the product is intact, we will send money back to you or you can choose anoter products...
2.We can not delivery successfully , because your adress that you provide us is wrong shipping address.
We can reship to you at the new adress , but you need to pay the reship fee.
If you don't want to reship and would like to cancel the order, you also need to pay the restocking fee.
3.If you don't like the style of the product you ordered before you use and unpack,
you can send back to change with another style with the same price. But we are not responsible of the resending fee.
If the product is damaged on its way back to us, we will not provide exchange.
If you have any confusion, please don't hesitate to contact us.
Delivry method here you will have 2 options 1. EMS(e-packet) we offer free shipping for all packages to all world with this service is 100% safe for you and no Customs import fees , no customs problems we assure that ... this option is slow but cheap (time to arrive around 12 days) 2. Second option is DHL is faster around 5-6 days for delivery but sometimes you will need to pay Customs import fees and also is an extra tax shipping cost fot this express delivery around 30 dollars per products , you will need to assume this costs . in any case both optoions are well and no Customs problems we assure that you're 100% safe to buy from us we assure you will receive the package , We also are able to send products from UK with DHL exprss to european countries but also here is an extra tax but 150% safe and fast ...get more details from our customer support.
When your order ship out, we will write an email to inform you and send you the tracking number of your package. We'll teach you how to track your package online.
We will ensure you that the package will be sent to the address you gave us and we assure you will have the package at your door without any problem.
If the address you gave us is not the correct one.
We will resend to the new address you gave us after we receive the return package (If no one sign on the package, it will be sent back to us).
But the resend shipping fee will be in your account.
If you need any help contact us: Emial: [email protected] Whatsapp:+40 0734 591 346 or live chat.